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In this tutorial, the presenter demonstrates how to create a work phone number field in Salesforce for the lead object. The need arises to differentiate between general phone numbers and a designated work phone. The process begins in the setup section by clicking the gear icon and selecting "Edit Object" for the lead object. From the Object Manager, the user navigates to "Fields and Relationships" and clicks "New." To create the new field, the user chooses the phone type, assigns the field label "Work Phone," and adds an optional description for backend users. The tutorial aims to clarify this customization in Salesforce.