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in this video we will discuss the considerations when conducting a consultation over the phone and how you can do this effectively [Music] welcome to consultations for health helping you progress in your communication skills to optimize the care of your patients telephone consultations are become an increasingly common form of communication used in the healthcare sector for a patients they offer a chance to have a consultation when they may be busy or struggle to get to their GP pharmacy or other health care professional that may be a result of mobility therefore the telephone consultation can be a convenient and quick way of receiving the care and advice they need however its easy to cut corners and fail to clarify certain parts of the patient story and then miss important details when conducting a consultation over the phone although almost all of the communication and consultation skills that weve already discussed on consultations valve will apply to telephone consultations ther