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In this tutorial, the presenter explains how to create a work phone number field in Salesforce for the lead object. The existing phone number field is unclear, so a new field specific to work phones is needed. The steps involve navigating to the setup by clicking the gear icon and selecting "edit object" within the object manager for leads. From there, users go to "fields and relationships," click "new," and locate the phone field. After scrolling, they click "next," label the new field as "work phone," and can optionally add a description for backend users.