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creating and sending quotes with multiple options to add additional options to your quote navigate to the new quote screen by creating a new quote or editing an existing one add the items youd like to appear as the first option on your quote [Music] next click add option to create a new blank option or duplicate an existing option by clicking the drop down arrow and choosing duplicate to remove an option click remove from the drop down menu for the best customer experience its always best to give each option some extra context by typing in the description field and you can also rename each option by choosing rename from the drop down menu when you send a multi-option quote each option is saved as a separate line on the quotes board this icon lets you know that the quote is part of a group you can edit or send the group at any time by choosing actions edit on any option from the group but you cannot duplicate a multi-option quote when a multi-option quote is sent your customer can see