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- Hi, Im Nathalie from Office Interiors. Ive been with Office Interiors for going on 21 years and I work in the service contract part of our company and I am considered the service contract queen. (uplifting music) (upbeat music) A service contract covers the repairs on your unit and of course parts or just the basic cleaning. It covers the toner, cause the toner can get expensive once you dont have a service contract on your unit. (upbeat music) Customer usually purchases a service contract at the time of sale. So the sales rep would sell them the unit and usually, even if the photocopiers being leased, or bought outright, the sales rep will ask about a service contract and go into detail as to what is that service contract, so, technically thats where they get the contract is right from the sale. (upbeat music) Yes, depending on how much time is in between buying the unit and getting a service contract because the unit, because its been running and it wasnt under contract, so
