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In this tutorial, Mark Lockhart discusses the process of filing insurance claims and working with adjusters to achieve favorable outcomes for vehicle and home claims. He explains that whether using an independent or direct agent, the first step involves contacting a claims adjuster, who is responsible for managing the claim. The adjuster’s primary role is to ensure a smooth process by verifying coverage, addressing the claim efficiently, and helping the policyholder get their vehicle repaired or replaced, or receiving a check promptly. He emphasizes that reputable companies aim to resolve claims quickly to retain customers and avoid costs associated with delays.
