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In this tutorial, Mark Lockhart explains the process of filing insurance claims and effectively working with an adjuster. He emphasizes that whether using an independent agent or calling a direct insurance line, the claims adjuster plays a crucial role in managing the claim. Their responsibilities include verifying coverage, ensuring customers have appropriate insurance, and facilitating a smooth claims process. Lockhart highlights that adjusters aim to resolve claims quickly to prevent customer loss and reduce costs associated with delays, ultimately helping claimants get their vehicles repaired or replaced efficiently.
