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we are now fortunate several different measures of pay experience the CQC in survey the cancer patient survey the friends and family test just to give a few examples I think different hospitals are using data in different ways but the enlightened ones are using all the data sources and are saying this is what the impatient survey can tell us this is what the pecans patient survey can tell us this is what friends and family tests can tell us and so theyre using it that not as alternatives but to say to combined they give us the true picture I think the main way to use them to drive improvement is to have them in a readily accessible form so that people can compare themselves with their peers so that a cancer service can be compared with a comparable cancer service a hospital can be compared with a comparable hospital and its all in how you actually present the data to make that an easy thing for people to do i hope that commissioners will be asking the same 5 questions about services
