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[Music] in this video we are going to review how to enter a refund onto a claim for our first example we have a common scenario where a patient thought they had a copay and we had collected and applied it to the claim we see here that the balance is being reflected as a fifteen dollar credit lets open up this claim we can expand the service line to see the details and whats causing the credit balance if we double click in the paid cell of that service line we can open up a new payment window make sure you have chosen the patient as your source the program will pre-enter the amount for you or you can enter in your cursor and change that use a minus sign to indicate a negative payment or refund save and close and confirm you will now see that refunded payment on your service line [Music] thank you for watching be sure to check out our youtube tutorials playlist for other videos