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welcome to the ECU video about insured and carrier-initiated claims this video is a step-by-step training to complete the task of tracking and managing claims in Easy links both carrier downloaded and manual we will not be covering every button or feature on the pages you see as we have a mission to complete to learn about every button or feature check out the videos we reference throughout the training in this course you will learn how to add and edit claims document the progress along the way communicate information to the carrier and insured update adjuster and payment information close claims and send a follow-up survey to the insured via Client Center theres a lot to cover so lets get started well begin with the workflow on how to handle insured initiated claims the first objective on our list is to gather all required information about the claim and create a discussion for tracking purposes this information can include police reports invoices pictures Etc as soon as you have a