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[Music] drop-down list fields are a great way to force data integrity because you can limit field input to a specific list of options that you control in this video i want to show you how to create a drop down list for a field in act crm so lets say that for my company i want to be able to identify which of my contacts are subscription customers and then for those subscribers id also like to specify their exact level of the subscription plan in my brewery supply business i offer two different types of product subscriptions one is for bottles and the other is for cans that creates four options for all contacts i could list them as none if theyre not a subscriber and then if they are a subscription customer then they could be listed as bottles or cans or even both which ill label bottles and cans so now that ive got my logic squared away lets create this drop-down list to begin im going to go to my tools menu at the top and im going to choose define fields this will lock the data