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In this tutorial, the presenter guides viewers on how to access important information regarding federal employee survivor claim processing. The process begins by visiting opm.gov/retirement-services and navigating to the retirement section. After accessing the main page, users can find various resources, including the Benefits Administration Letters (BAL). The presenter highlights BAL 19-105, which provides updated information for agencies to enhance the processing of survivor claims following a federal employee's death, noting that it supersedes BAL 09-102. The tutorial emphasizes the importance of these resources for ensuring efficient claims processing.