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hey steve chase here and i bet youre watching this video because youre having trouble with quickbooks online credit memos youre wondering how to fix um an issue where a customers overpaid you and you want to know kind of how to work with the applying that credit to a future invoice or issuing out perhaps a refund so this video is going to cover exactly what happens when you have a customer overpayment what happens when you want to issue a credit memo which means that you can apply that to your own invoice at the time or hold reserve for later and were also going to see how quickbooks online by default it has it automated to apply your credits just automatically and it will kind of pick and choose which invoice to apply that credit memo to so sometimes thats great sometimes theyre not so well look at that as well all right so the first thing im going to do is going to go to my sales center and click on customers and were going to be working with alex here and here is a list of