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[Music] we talk a lot about customer service let me tell you a story about customer service i have had a cross pen for maybe 30 years or so and ive used it a lot but i lost the little black top that goes on the pen so if youre not familiar with cross pens this is what it looks like little black top came out now cross guarantees their pens for life so i sent it to cross saying could you please replace the little black top and heres what happened i sent it to them in a crappy little envelope and they sent my pen back to me in this beautiful box and inside this beautiful box was my pen wrapped up nicely in cellophane with a lovely new black top but also inside this little box was a note and heres what the note said dear customer your cross-riding instruments have been serviced under mechanical warranty we have found that the pocket clip on the cap of the item is slightly loose unfortunately product clips cannot be repaired for this reason we include a new cap as an extra in case if th
