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In the Patient Experience and Quality team we put patients first by partnering with our patient and family advisors to work on projects throughout the hospital to improve the quality of care that we offer to our patients and families. I greet them good morning and I give them a smile and I ask them to have a seat. I register them and then after I just send them to the department where they are assigned. I put patients first by keeping the emerg area clean. From time to time, if I see that somebody doesnt have a pillow and pillows are available, I will go and get one for them. Making sure people have a chair to sit on and always coming to work happy. I try to treat everyone equally with my utmost respect. I try to attend to all the calls from staff, physicians in the hospital. Customer service is number one and I try to make sure everyone has a safe, friendly environment visiting our hospital. I put patients first by making sure that theyre empowered and theyre in control of their ow