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you know if you have a lot of comments in your program reading through every one of them is a tough thing looking at this in an excel spreadsheet theres better uses of your time we have ways that first of all its sort of easier to absorb and then we have some tools to actually help you figure out what people are saying at scale which is very exciting hi everyone welcome to peoplemetrics live today were going to show you three easy ways to quickly understand customer survey comments using the peoplemetrics experience management platform if youve got questions for our team please drop them in the comments below and well be sure to answer them so here at peoplemetrics we send out thousands of survey invitations for our clients every day right and every day we get thousands of those responses back in real time but what happens to act like what actually happens to all those survey responses once they hit our platform theres a couple of things that happen um one is that all of the um q