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welcome to care4customers.com the call center management series todays session were going to talk about 10 different ways that you can ensure your contact center outsourcing deal will be a win-win for both parties so lets jump in number one first of all pick an outsourcer who has actual demonstrated experience supporting the product or service that you offer your customers today so heres the analogy you hire an employee into your organization you probably expect them to come with certain skill sets in order to perform the job appropriately an outsourcer is no different you do not want to hire an outsourcer who has absolutely no experience in the business that youre in today so make sure that they can demonstrate that they have experience supporting customers and products and services that are similar to yours number two make sure your contract has a mutual termination for convenience clause and why thats important is that if either one of the parties get gets into this relationsh
