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foreign [Music] thank you [Music] [Music] thank you [Music] hello guys Seoul here and welcome to sexo tutorial in this video we are going to look at the customer complaints log now the customer complaints log is a unique tool for logging customer complaints for quick evaluation and implementation of creative actions to address those complaints in order to retain your customers and improve upon the quality of Service delivery now this template will help you to meet your quality kpis such as you know to achieve zero customer complaints or to actually address them within the shortest possible time all right so without wasting time lets get straight into the features now this is approved list where users must provide their list of customers in their contact details yes must also provide the various categories of complaints that they record from customers and then this section is the action status which is open and close which will be used in the complaints log now over here is the potenti