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hello in this video were going to learn how to issue a credit memo so again from our home screen were going to start at the home screen and were going to if you notice in the customer section theres a button called refunds and credits were going to click on that particular button so basically a customer has either called us or shipped back to us some material that they received that they either no longer want or need or perhaps its damaged whatever the reason we need to issue a credit so that they arent paying for that material that they returned to us so we start with the customer or job number so in this case were going to choose JL jewelers theyre going to return some material we check and make sure that the date is okay we see that the over on the right the customer information populates well see that there was a recent invoice on the fourth so why dont we go into the calendar and lets say its a day later and they returned it on the fifth ok the credit number appears a