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welcome to the support center plus tutorial in this video we are going to see how customer tickets are effectively handled using the contracts module an organization can handle contracts in various ways you may have support contracts service contracts or offer a warranty for the products purchased contracts constitute the binding relationship between an organization and its customers through an agreement support center Plus offers contract management services to an account and their associated products lets watch how a contract works in support center plus whenever a request is received in support center plus the application will check whether the request received belongs to an existing customer or a new customer if the request is received from the new customer then the default support plan is applied to the request if the request is from the existing customer then the application will check whether the customer is associated to any account if the customer belongs to an account and th