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eight customer service skills every employee should know how you deal with customers can make or break your business good customer service is a skill every employee who interacts with clients must develop eight important customer service skills empathy empathy is the ability to understand and connect with the customers feelings even when you cant fix it you cant always give the customer the answer they want but if you show you care and strive to steer them in the right direction the interaction will go smoothly patience patience is one of the most important customer service skills the key is understanding how it feels on the other side maintain composure to provide top-notch service and solve the problem clear communications getting to the heart of the problem is critical to solving the customers issue employees must be clear about what they can and cant do dont overstate or oversell knowledge of the product customers find it annoying when their questions cant be answered failing
