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at support logic we have probably the most comprehensive quality monitoring solution for customer support teams highly tuned and highly specialized for the needs of customer support teams both large and small in terms of use cases so seven of you have already voted that you have a QA process in place its most likely a manual QA process where you have a rubric or a scorecard and youre manually evaluating um how the you know support staff is interacting with your customers so there is a whole bunch of workflows around how do you enable that how do you track data how do you report on the data which is the manual QA workflow process and we have a product that can enable that for you in addition if you were to move move from this manual thing to a automated QA which is where you dont have to manually score every interaction because mostly when you start doing it manually youre barely touching one to two percent of all interactions if you wanted to automate that to 100 we support that as
