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the managed services contract is simply a support contract it only handles the support area of your business so things that it would really look at is service level agreements how do you manage your risk if an asset if you fell on an sla these are really important terms there services contracts is used when you only have a support offering and your customer only wants to buy a support offering in that instance you might just want to offer them a managed services contract an sla is a separate thing it is your service level agreements which typically will be found in your sow which works hand in hand with your main agreement and its really important to put your priorities your response times really look at the commercial off-road three slas in the sow so the way that we design our managed services contract is to allow auto renew and its really important to lock in that revenue for as long as you can youre pricing it so that there is a locking period so we do not allow termination for
