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hey guys mark lockhart here today were gonna talk about insurance claims how you file them how they work and how to work with an adjuster to get the right return that you want to get for your vehicle for your home its really really simple so what were gonna do is were gonna talk about clean first how they get filed so when you have either an independent agent or a direct agent doesnt matter if you call them 1-800 progressive or Allstate comm what you do youre calling whats called the claims adjuster and that claims adjuster is gonna take care of that claim their job and if theyre the right company if theyre rated really well then their job is just to get you through the smooth as possible verify your coverage make sure you have the right coverage for that claim and then to get you out the door get your car fixed or get your car replaced hand you a check that quick as possible thats their goal it costs them more money to either a lose you as a customer or be delayed the claim