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hi everyone welcome to the overview video for the 19th C Oracle service club an oracle field service release Iamp;#39;m Jody Knox outbound product manager for Oracle Service Cloud in this video Iamp;#39;m going to highlight some of the features from the 19 C release since Iamp;#39;m not covering every single feature I highly encourage you to go out and visit the cloud Oracle comm site to visit view all of our release readiness material ok so letamp;#39;s get started with features in digital customer service so in digital customer service for the 19 C release weamp;#39;ve expanded our video chat or our Europe locations the video chat user experience has multiple improvements allowing agents and customers to view minimize and restore the self-service video plane ok now letamp;#39;s take a look at the next feature within digital customer service which is chat inlays in the 19 C release weamp;#39;ve delivered several enhancements to the newly released chat in Lane so prior to ninete