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in this video iamp;#39;m going to show you two methods for tracing a call method one is real-time monitoring tool if you already have java installed and a plug-in installed you can probably skip the next couple chapters you also are going to have to make sure you have cdr enabled so if youamp;#39;re not collecting any calls or youamp;#39;re going through the traces and thereamp;#39;s no data thatamp;#39;s probably whatamp;#39;s happening so weamp;#39;ll go to system service parameters and weamp;#39;re going to start on the publisher and weamp;#39;ll go to call manager 6 will call manager active and then you can see i have cdr enabled flag set to true and cdr log calls the zero duration flag also set to true so i have that enabled in the publisher but you want to make sure you have that enabled on whatever servers you want to collect cdr data from so iamp;#39;m good i have mine set to true um but if youamp;#39;re not getting any data make sure that those are not set to false