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hello everyone this is michael white with the workspace 1 support and account services team today im going to be going over how to properly add support accounts to your my workspace one account so first were just going to go over the two portals that youll be using throughout this process the first portal that were going to use is the my.vmware.com the url is going to be slightly different than what youre seeing here were just using a test account here so the proper url would be my.vmware.com you would log in with your myvmware account and well go over a couple of the different aspects of this portal here some of the key aspects that youll be using to get these admins added so as you can see here were logged in and if you hover over accounts and then users and permissions this is going to be the main source where were going to be adding the admins onto so well click into here and well look around and see what we have here so as you can see we have the entitlement account up