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hello everyone in this video we will see a real life use case of ACL this was a question asked on community and I thought of making a video on this using the best practices of service now and I think this is a very common use case and we should be understanding why we are implementing it and how we Implement ing to the best practices of service now welcome to my YouTube channel my name is hardit sing and if youamp;#39;re liking my content please subscribe to my channel and donamp;#39;t forget to hit that like button so this this is a use case which I have converted it into a j story and the description for this story is as a service now admin I donamp;#39;t want to allow iil users to be able to delete cmdb records so that the data Integrity is maintained out of the box service now allows iil users to delete the CI data or the cmdb data and the client wanted to stop this and not allow itl users to delete the data it is very common in many organizations which I have seen from my past