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good morning welcome to the transnational hotel what can i do for you good morning my name is tom sanders i have a reservation for a single room for three nights all right mr sanders let me pull up your reservation i cant seem to find a record of your booking did you book the room directly through us or do you use a hotel reservation service or a travel agent well i booked it directly through you ive already also paid a deposit on the first night i have a reservation number if that helps yeah sure can i see that please thank you oh i see maybe there was a glitch with the booking system well we dont have any more single rooms available with the exception of one adjoined room but you would then be right next door to a family with children which might get noisy but thats not a problem i can upgrade you to one of our business suites they all come with jacuzzis oh that sounds nice but how much more is that going to cost that would of course be at no extra charge to you oh wow thank you