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Hi there. Its good to see you again. Today our job setting is a Spa and a Hair Salon. Lets get started. A spa is where clients come for a massage, facial, manicure and pedicure. A hair salon is where clients come for haircut or style. In this lesson you will listen to phone conversations where a receptionist is: booking an appointment cancelling an appointment and rescheduling an appointment with a client. Lets get started. Lets look at conversations between a spa receptionist and a client booking an appointment. Good morning, Marina Spa. How are you doing? Im good, thanks. Thats great! How can i help you? I wanted to know how much you guys charged for a massage. For a one hour massage you are looking at $99. Do you have any specials going on? Yes we have a special going on for a one hour couples massage for $89. Would you like to book an appointment with us? Sure, can I get something for Friday at 11 am? And this is for a couples massage? Yes. Okay great! Can I get your n
