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technology can lead to many emotions as were all familiar with one thing we know for sure is that when it doesnt work properly it can be highly frustrating we all try to a certain extent to fix these things ourselves but then its like boom everything gets worse and you need help with all the trouble youre having we dont want you to become even more frustrated trying to get help from it we want to empower you with the i.t service and support you need right at your fingertips when something is broken like your phone email or maybe youre getting error messages when logging into that application you need you need it fixed right away so you can get back to work as soon as possible thats when youd create an incident its as easy as one two three one create a new incident two fill in your information three click submit then youre done someone from it will be in contact with you its like having a first aid kit for all of your technology injuries right at your fingertips on the other
