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Getting a read on customer satisfaction can be challenging due to polarized feedback on review platforms like Yelp and Google. Customers often leave reviews only when they are either extremely satisfied or very dissatisfied, leaving out those with average experiences. This creates a skewed representation of overall satisfaction, as most customers fall somewhere in between the two extremes. To gain a more comprehensive understanding of customer feedback, businesses need to find ways to encourage input from those who had decent experiences, as they represent a significant segment of the customer base.
