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In this listening test, you will hear various recordings and answer related questions, with time allotted for reading instructions and checking answers. Recordings are played once only, and responses must be written in the provided question booklet, followed by a 10-minute period to transfer answers to an answer sheet. The first recording is a phone call to a travel agent where a woman named Anna Greaves is booking a holiday. You are advised to listen carefully and respond to questions 1 to 7 based on this conversation, which starts with the agent verifying Anna's name through spelling.
