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Highlight Text Software Maintenance Agreement Template

Highlight Text Software Maintenance Agreement Template

Aug 6th, 2022

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How to Highlight Text Software Maintenance Agreement Template

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An SMA, or Software Maintenance Agreement, is essentially an extended warranty for software. It provides benefits such as access to the latest releases, ongoing development and improvements, version compatibility with customers and suppliers, and unlimited technical support. While technical support is available without an SMA, it incurs a fee of $150 per issue. To order an SMA upgrade, a quote is provided, followed by a purchase order. Once processed, updates are sent out within about a week in an SMA kit, which includes a pen, a USB flash drive, and an agenda book, with the flash drive containing relevant materials.

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