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In this video, certified public accountant Lena addresses common inquiries about the status of stimulus payments and tax refunds. She explains how individuals can request the IRS to track down their payments. Lena refers to a previous video discussing the IRS's backlog, highlighting reasons for the delays, such as underfunding, budget cuts of about 25% over the past decade, and using an outdated processing system. She emphasizes the validity of the issues affecting the IRS's operations and aims to provide guidance to those concerned about their financial status with the agency.