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Mieze Hemet and Dave, both CIOs, adopted different strategies for managing IT risk. Mieze overlooked potential "what-if" scenarios regarding the support of his business-critical systems by software developers. In contrast, Dave took proactive measures by collaborating with each department to mitigate risks, implementing a software escrow solution. This solution involves independent specialists holding and testing copies of essential software, safeguarding the company if the supplier fails to provide support due to various reasons, such as going out of business or losing key personnel. Whether systems are locally installed or cloud-based, an escrow arrangement ensures control and peace of mind for the CIO.