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In this tutorial, Mark from the QuickBooks team explains how to issue credits to customers in QuickBooks Online. Customers may receive credits to reduce their invoices or as a gesture of appreciation. He distinguishes between credits and refunds, noting that refunds involve returning money to customers, while credits reduce current or future amounts owed. To issue a credit, you'll create a credit memo. The process includes selecting "New" and then "Credit Memo" or "Give Credit," choosing the customer, selecting products or services for the credit, and entering the credit amount. Users can also create credit items without specific prices for inclusion in the memo.