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uh my name is josh carter im the marketing manager here at hatch um and im gonna be joined by tom in a bit hes the head of customer experience over at leave a lot of experience he moved from strategic partnerships over at leap to the head of customer experience so he works day in and day out with home improvement contractors helping them optimize their sales process and here at hatch were a messaging app so we see millions of messages every single week or two weeks or so in our platform and are able to analyze you know whats working and what isnt as it relates to homeowner communication over text and email so im excited to share some insights that we have pulled together for you today and toms got a lot of really good insights and communication during the actual sales process so i always like to do a quick little logo slide uh all the templates and the the you know the type of uh you know templates and playbooks that were going to be sharing with you today are based upon best