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in this video I would like to teach you some common English expressions for apologizing in a business situation to your clients to your customers and to your co-workers in the previous video I taught you some expressions for apologizing in general but in this video we will get more specific and you will learn to apologize in a more professional way and I will teach you how to use these expressions grammatically correctly and as usual I will help you pronounce them with a good clear American accent a more formal word to use them sorry or apology or apologize is the word regret thats a very nice verb to use especially in email communication you can say I regret or if you represent the company you can say we regret we deeply regret we sincerely regret we truly regret these are all wonderful expressions to use when youre communicating to your customers we deeply regret the misunderstanding we deeply regret the misunderstanding which expression sounds better to you sorry we dont give re
