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Acknowledgment statements are essential for customer service agents as they convey empathy during phone interactions. This is particularly challenging for non-native speakers who strive for authenticity rather than sounding robotic. Effective acknowledgment phrases help enhance customer service and promote positive outcomes. Examples include: "I understand this situation is difficult, but let’s work together to find a solution," which addresses the problem without personal bias. Such statements should express shared feelings while assuring resolution. It’s crucial to use these phrases judiciously to avoid coming across as patronizing in specific situations.
