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In a medical emergency where speaking is impossible, texting 911 offers an alternative for help, though it has limitations regarding response time and location accuracy. Channel 2’s Andy Shirota tests the texting system, highlighting various real-life scenarios such as a child's warning about a school shooting, a report of a drunk driver, and a deaf man's urgent message to prevent a house fire. In the successful case of Scott Powers, his text allowed dispatchers to respond effectively and save his home. Dispatcher Leah Cooper discusses the unpredictable nature of emergencies and the challenges faced when handling such situations. The segment evaluates the efficiency of the text-to-911 system in real emergencies.