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Adam: Hi. Welcome back to . Im Adam. Today, were going to look at some business words especially used when shopping, but not necessarily that sometimes people are not sure the differences between or how to use, etcetera. So, the words were going to look at today are: warranty, guarantee, refund, rebate, exchange, and credit. Okay? All of these look okay to you? Okay, before we continue, this was a little trick; for all you IELTS students who have to worry about spelling any problems here? If you noticed it, thats good. Guarantee. Dont forget that u; very important. You can lose a point on the IELTS test just for that little u. Okay? So, be careful. Guarantee. Okay, so were going to look at these words, and were going to learn what they mean, how theyre used, etcetera. Well start with these two. Warranty and guarantee are sometimes confused because people think that theyre exactly the same thing, which, to a certain degree yeah, t