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In this episode of Talent Talks, Tim Sackett, an HR expert from Sama Software, discusses how to address performance issues with employees. He emphasizes the importance of having ongoing conversations about performance before reaching the point of writing someone up. Sackett suggests that if this is the first time you are documenting a performance issue, it indicates a failure in providing consistent feedback, which is vital for effective coaching. He warns against the "gotcha" approach, where an employee feels ambushed by sudden criticism without prior discussion. The key takeaway is to maintain regular performance dialogues to foster a supportive environment for employee development.