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In today's "Ask the HR Expert" segment, a common question about employee reference requests is addressed. Key points include the importance of having a clear policy that directs all reference requests to HR to ensure compliance and consistency. It's emphasized that written consent from the employee should be obtained before providing references, as well as having the request itself documented in writing. This approach helps mitigate risks associated with potential defamation claims that could arise if a negative reference is disputed by the employee. The expert highlights that following these guidelines protects both the organization and its employees.