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If a customer wants to pay less for an invoice, you need to create a credit memo. A credit memo is used when a customer requests a return or refund for a previous invoice. The process to create a credit memo is the same as creating an invoice, but it has the opposite effect. You must use the same items and income accounts from the original invoice being credited. Initially, the original invoice increased your income and the customer’s balance in accounts receivable records. For any questions, viewers are encouraged to leave comments, and the video creator appreciates likes and subscriptions for updates on new content.