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In this video, Jay discusses cease and desist letters, explaining what they are, how to send them, and what to include. He offers insights based on his 15 years in the debt collection industry, covering roles from skip tracing to management and ownership of debt collection agencies. He emphasizes that a cease and desist letter serves to stop a debt collection agency from further contact. Jay encourages viewers to stay until the end for a bonus template for a free cease and desist letter. Viewers are invited to ask questions in the comments, with a promise that he will respond.