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In this tutorial, we cover UI policies in ServiceNow, which allow for the modification and configuration of form fields. UI policies can make fields hidden, mandatory, or read-only based on specified conditions. During the demonstration, we start with a new incident record where certain fields are already mandatory. We will apply conditions to set the category to "software" and "email," resulting in the service and service offering fields being hidden, the description field becoming mandatory, and the configuration item field being set to read-only. The session will guide you through the steps of creating a UI policy to achieve these modifications.
