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When families arrive, they come in through the main entrance and the first people they see are at our reception area, so they will redirect them here to the registration office and theyll come through here and theyll meet up with myself or one of my partners and well do the registration with them. Once weve finish their first Registration, well let them know where theyre going within the building for their appointments. For all appointments from now on you need to have your health card with you and we also print you a Holland Bloorview blue card that we give to you on your first day and you have to bring that with you to all of your appointment from now on. Were the first people that our clients, so its a really important position to have when they come in and, you know, make that connection with them. I love meeting all the children that come to Holland Bloorview and its a privilege to be working here frontline and meeting all the families that come here.