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we all make mistakes sometimes and sometimes we need to apologize for them but how can we do that in a way thats both sincere and productive and that protects ourselves as well even as we are apologizing were going to look at a three-step process today for providing an apology thats both sincere and productive lets get to work okay so for a sincere and productive apology all we need are three steps we want to provide context about whats going on get make sure were on the same page with our reader we then want to talk about the action that occurred and any emotion that that gave us as a result how were feeling about it and then we want to look to a successful future and talk about any next steps so a few more details on each of those and they dont all need to be the same length youll make those decisions as you go through which are needed to be longer than others but well talk about the context whats the situation you may need to express who was involved what happened when or
