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patient satisfaction is a key performance indicator in the healthcare industry in this video we will see how the minitab healthcare module helps us to analyze and improve patient satisfaction we will analyze data that consists of a survey response collected after an appointment at a radiology outpatient center the patients received an email prompting them to rate their experience at their appointment they had the option to select excellent good average or poor for this survey we will analyze it using the top box method this method only gives credit to those that selected the top option which in this case was excellent in our data you will see a column labeled top box with yes or no values if the patient rated their patient experience as excellent then that column will contain yes if they selected anything else that column will contain no this method will help us to assess our ability to achieve an excellent level of patient satisfaction given this scenario we will open the healthcare m
